Fortra | Status

Updates

• May 11, 2026 12:05 PM UTC

  We are pleased to confirm that the issue impacting PhishLabs Support Services has now been fully resolved.

  Email updates relating to support cases are operating normally and services have been fully restored.

  Throughout the incident, security-related takedown activities and updates remained fully operational through the MyPhishLabs portal, with no impact to security operations or customer protection outcomes.

  We sincerely apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident.

  Resolved
• May 6, 2026 6:04 AM UTC (5 days, 6 hours, and 48 seconds earlier)

  We are pleased to confirm that the issue affecting PhishLabs Support Services has been mitigated.

  A workaround has been successfully implemented, and email updates for support cases are now being delivered as expected.

  Throughout the incident, security-related takedown activities and updates remained fully operational via the MyPhishLabs portal, with no impact on security outcomes.

  Our teams have identified the root cause and are continuing to work closely with our third-party provider to implement a permanent resolution.

  We will continue to monitor the platform closely to ensure ongoing stability.

  We sincerely apologise for any inconvenience caused and appreciate your patience while we continue working towards a full resolution.

  Investigating
• May 5, 2026 4:51 PM UTC (13 hours and 13 minutes earlier)

  Our investigation is continuing, and at this time, there are no changes to the current status. Customers may still experience delays in email updates for some existing support cases.

  Customers can continue to create new support cases as normal, and all security-related takedown activities and updates remain fully accessible via the MyPhishLabs portal. There continues to be no impact on security outcomes.

  Our engineering and internal teams remain fully engaged and are working to identify the root cause and restore normal service levels as quickly as possible.

  We will provide the next update within two hours, or sooner if there are any significant developments.

  Investigating
• May 5, 2026 3:15 PM UTC (1 hour and 35 minutes earlier)

  We are currently investigating an issue affecting PhishLabs Support Services, which may result in delays to email updates for some existing support cases.

  At this time, customers can continue to create new support cases as normal.

  All security-related takedown activities and updates remain fully accessible via the MyPhishLabs portal, and there is no impact to security outcomes.

  Our engineering and internal teams are actively working to identify the root cause and restore normal service levels as quickly as possible.

  We will provide our next update within the hour, or sooner if there are any significant developments.

  Identified