Fortra | Status

Updates

• Jan 20, 2026 6:22 PM UTC

  The issue impacting customers using Cloud Gateway has now been fully resolved. Inbound email processing is now operating normally and all services have been restored.

  Customers using on-prem or hosted sensors were not impacted during this incident.

  We sincerely apologise for the disruption caused and thank you for your patience while our teams worked to restore service.

  We are continuing to review the incident internally to ensure we strengthen stability and prevent a recurrence.

  Resolved
• Jan 20, 2026 5:55 PM UTC (26 minutes earlier)

  We are seeing positive progress and services are beginning to recover. Inbound email processing has now resumed, and emails are starting to flow back through the platform.

  Our teams remain actively engaged and are closely monitoring the environment to ensure stability and confirm full service restoration for all affected customers.

  Further updates will be shared as recovery continues.

  Monitoring
• Jan 20, 2026 5:43 PM UTC (12 minutes earlier)

  We are currently investigating an issue impacting customers using Cloud Gateway. At this time, inbound email is not being processed for these customers.

  Customers using on-prem or hosted sensors are not impacted and continue to operate normally.

  Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We understand the critical nature of this service and apologise for the disruption this is causing. Further updates will be provided within 1 hour.

  Investigating