Fortra | Status

Fortra | Status

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Mar 1, 2026 2:50 PM UTC Resolved after 10h 59m

Cloud Data Protection: AWS me-central-1 (UAE) Region

Impacted:
Data Protection
me-central-1

Updates

  • Mar 2, 2026 1:49 AM UTC

    The issue impacting the me-central-1 region has now been fully resolved. All the services have been recovered and are operating normal.

    Resolved
  • Mar 1, 2026 6:14 PM UTC (7 hours and 35 minutes earlier)

    We are pleased to confirm that all services within the AWS Middle East (UAE) region (me-central-1) have now been fully restored.

    Our Engineering and Operations teams are continuing to closely monitor the environment to ensure ongoing stability and performance following restoration.

    At this time, services are functioning as expected. Should any further issues arise, we will provide an immediate update.

    We sincerely apologise for the disruption caused and thank you for your patience throughout this incident.

    Monitoring
  • Mar 1, 2026 5:23 PM UTC (50 minutes earlier)

    We continue to investigate and mitigate the earlier disruption impacting customers hosted within the AWS Middle East (UAE) region (me-central-1).

    At this time, there have been no significant changes since our previous update. Services that have been restored remain stable, and our Engineering and Operations teams remain fully engaged in resolving the remaining impacted components.

    We are maintaining close coordination with AWS and continue to treat this incident with the highest priority. Active monitoring remains in place to ensure stability as restoration efforts progress.

    Current Service Status:

    • CDP: Email Protection services have fully recovered.
    • CDP: SWG and CDP: ZTNA services are verified and operating normally for logged-in users.
    • Content scanning clusters reg01 and inl01 have been successfully restored.
    • SSO login services are currently in the process of being restored.

    We understand the ongoing impact this may be having on your operations and sincerely apologise for the continued disruption.

    Our next update will be provided within one hour, or sooner should there be a material development.

    Thank you for your continued patience and understanding.

    Investigating
  • Mar 1, 2026 4:33 PM UTC (50 minutes earlier)

    Service restoration efforts continue following the earlier disruption impacting customers hosted within the AWS Middle East (UAE) region (me-central-1).

    We are pleased to confirm the following:

    CDP: Email Protection services have fully recovered.
    CDP: SWG and CDP: ZTNA services have been verified and are operating normally for logged-in users.
    Content scanning clusters reg01 and inl01 have been successfully restored.
    SSO login services are currently in the process of being restored.
    Our Engineering and Operations teams continue to closely monitor the environment to ensure ongoing stability and performance.

    Our next update will be provided within one hour, or sooner if significant progress is made.

    Investigating
  • Mar 1, 2026 3:27 PM UTC (1 hour and 5 minutes earlier)

    We continue to investigate the increased error rates impacting services hosted within the AWS Middle East (UAE) region (me-central-1).

    The impact remains isolated to customers operating within the Middle East region. Customers hosted in other regions continue to operate normally.

    As part of our mitigation efforts, our Engineering team has initiated failover procedures to alternate AWS infrastructure. This process is currently in progress, and services are beginning to stabilise as traffic is redirected. We are closely monitoring performance to ensure full restoration and stability.

    Our teams remain fully engaged and are working with the highest priority alongside AWS to resolve the underlying issue.

    We sincerely apologise for the continued disruption and appreciate your patience while we work to restore full service.

    Our next update will be provided within one hour, or sooner if significant progress is made.

    Investigating
  • Mar 1, 2026 2:50 PM UTC (37 minutes earlier)

    We are currently investigating an issue related to increased error rates impacting multiple services within the Amazon Web Services (AWS) Middle East (UAE) region (me-central-1).

    Our Engineering and Operations teams are actively engaged and treating this with the highest priority. We are working closely to identify the root cause and restore full service functionality as quickly as possible.

    We understand the critical importance of this service to your operations and sincerely apologise for any disruption this may cause.

    We will provide a further update within one hour, or sooner should a significant development occur.

    Thank you for your patience and understanding.

    Identified