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May 27, 2026 1:46 AM UTC Resolved after 17h 36m

XDR Internal Tooling Issue

Impacted:
XDR

Updates

  • May 27, 2026 7:22 PM UTC

    We can confirm that the issue impacting internal Security Incident processes has now been resolved, and service stability has been restored.

    Following the investigation, our technical teams identified the underlying cause and implemented a corrective fix. Additional preventative measures have also been put in place to improve service resilience and reduce the likelihood of recurrence.

    While this issue resulted in delays to certain internal workflows, we would like to reassure customers that all security outcomes were achieved within expected timeframes throughout the incident, and there was no impact to the delivery of security protections or response obligations.

    We have completed validation activities and continue to closely monitor the environment to ensure ongoing stability and performance.

    We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while our teams worked to fully resolve the issue.

    Resolved
  • May 27, 2026 11:10 AM UTC (8 hours and 12 minutes earlier)

    Following further investigation, we have confirmed that the issue previously reported was not related to the XDR Console, as initially understood.

    The issue was isolated to internal tooling that supports certain Security Incident operational processes. As a result, some internal workflows and processing activities experienced delays.

    Importantly, all security outcomes, protections, and response obligations continued to be delivered within expected timeframes, and there was no impact to customer security coverage or response effectiveness.

    A fix has now been implemented, and the affected services are operating normally. Our teams continue to actively monitor the environment to ensure ongoing stability and performance.

    We appreciate your patience and understanding while we investigated and resolved this matter, and we apologise for any concern this may have caused.

    Investigating
  • May 27, 2026 1:46 AM UTC (9 hours and 23 minutes earlier)

    A fix has been implemented for the issues affecting the XDR (Alert Logic) Console, and systems are now operating normally. We’re closely monitoring performance to ensure stability and confirm that the issue is fully resolved.

    Monitoring