Fortra | Status

Fortra | Status

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Jan 22, 2026 4:06 PM UTC Resolved after 1h 43m

Brand Protection Service Disruption

Impacted:
Brand Protection

Updates

  • Jan 22, 2026 5:50 PM UTC

    We can confirm that the service disruption impacting Brand Protection services has now been fully resolved.

    All affected services have been restored and are operating normally. Our engineering and operations teams have completed their validations and continue to monitor the environment to ensure ongoing stability.

    Final Status:

    • Brand Protection Web Application: Fully operational
    • SEA: Fully operational
    • Brand Protection Operations: Processing returned to normal

    We sincerely apologise for the disruption caused and thank you for your patience and understanding throughout this incident.

    Resolved
  • Jan 22, 2026 5:25 PM UTC (24 minutes earlier)

    A fix has now been successfully deployed to address the service disruption impacting Brand Protection services. As a result, services are returning to normal and recovery continues to progress positively.

    Our engineering and operations teams are actively monitoring the environment to ensure platform stability and to confirm that all affected services are fully restored. We appreciate your patience while these final checks are completed.

    Current Status:

    • Brand Protection Web Application: Restored, monitoring ongoing
    • SEA: Restored, monitoring ongoing as recovery continues
    • Brand Protection Operations: Processing returning to normal

    We will continue to closely monitor system performance and recovery progress, and will provide a final confirmation once full service stability has been fully validated.

    Monitoring
  • Jan 22, 2026 5:11 PM UTC (13 minutes earlier)

    Recovery efforts for the service disruption impacting Brand Protection services continue, with multiple services now coming back online.

    Our engineering and operations teams remain fully engaged and are working with the highest priority to restore full functionality across all affected services as quickly as possible. We recognise the critical importance of these services to your operations and sincerely apologise for the continued disruption.

    Current Impact:

    • Brand Protection Web Application: Recovering, with service stability continuing to improve

    • SEA: Recovering, with availability improving

    • Brand Protection Operations: Processing recovering for several services

    We will provide a further update in 30 minutes, or sooner if a significant development becomes available.

    Investigating
  • Jan 22, 2026 4:41 PM UTC (30 minutes earlier)

    We have identified the root cause of the service disruption impacting Brand Protection services.

    Our engineering and operations teams actively working to restore functionality. Many services are now beginning to come back online, and recovery efforts are progressing as a priority.

    The next update will be in 30 minutes, or sooner if a significant change in status.

    Investigating
  • Jan 22, 2026 4:21 PM UTC (20 minutes earlier)

    We are currently experiencing a service distruption impacting some Brand Protection services. The Brand Protection Web Application remains unavailable, and we can also confirm that SEA is currently down.

    Our engineering and operations teams are actively investigating these issues and are working with the highest priority to identify the root cause and restore functionality as quickly as possible. We understand the critical nature of these services to your operations and sincerely apologise for the disruption this may cause.

    Current Impact:

    • Brand Protection Web Application: Unavailable

    • SEA: Service unavailable

    • Brand Protection Operations: Processing impacted for several services

    We will provide a further update in 30 minutes, or sooner if a significant development becomes available.

    Investigating
  • Jan 22, 2026 4:06 PM UTC (14 minutes earlier)

    We are currently experiencing an outage impacting the Brand Protection Web Application, which is causing the service to be unavailable at this time.

    Our engineering and operations teams are actively investigating the issue and are working with the highest priority to identify the root cause and restore full functionality as quickly as possible. We understand the importance of this service to your operations and sincerely apologise for any disruption this may cause.

    We will provide a further update in one hour, or sooner if a significant development becomes available.

    Identified